Can't activate license

An activation error needs the exact message to distinguish a license issue from a connection problem.

Check the basics

Copy the full license code from your purchase email. Check the Mac has an internet connection, then try activation again in Rotato's license settings.

If the license is still active on a Mac you are replacing, deactivate it on that Mac first. If that Mac is no longer available, contact support.

Contact support

Email help@rotato.app with the exact error, your Rotato version, and order number. Mention if the issue happens only in a particular app version.

For a team purchase or a license supplied by a colleague, contact support to check the correct license arrangement rather than repeatedly retrying the same code.