Send useful details to Rotato support
Prepare a small reproducible example and the right app details.
Help us reproduce the problem by sending a short description and the smallest project that shows it.
Include the details
Send an email to help@rotato.app with:
- Your Rotato version and build number.
- Your macOS version and Mac model.
- The steps that lead to the problem, what you expected, and what happened.
- A screenshot or short recording when the problem is visual.
For an animation issue, include the affected time in the movie and the device or track you were editing.
Prepare a reproducible project
Save a copy and remove unrelated content. Include the source video or audio if the problem depends on it. Replace private artwork with a sample that still reproduces the issue.
If the issue happens only in a rendered movie, include the export settings and a short sample of the output. A saved project and its output let us compare editing and rendering directly.