Send a reproducible bug report

When something in your scene looks wrong, Report a Problem can send support a copy of the scene and the details needed to investigate it.

Describe the problem

Bring the scene window to the front, then choose Help > Report a Problem.
Describe what happened, what you expected, and the steps that lead to it. For an animation issue, include the affected time and device or track.
Add your email if you would like a reply. You can leave it blank.
Choose Capture Window or Add Screenshot… when an image helps explain the problem.

The native report form with a description, reply address, screenshot, and scene attachment

Include the scene and its media

Include scene and all referenced media is selected when you open the report from a scene. It includes the scene as it was when you opened the report, including unsaved edits, referenced videos and audio, and custom fonts. You do not need to save the scene first.

The attachment can contain your artwork and complete source files. Replace private material with a sample that still shows the issue before opening the report, or turn off the scene attachment. Screenshots are included only when you add one. License keys are excluded.

Rotato prepares the scene before you can send it. If it cannot read a referenced file or the attachment is too large, the form shows an error. Restore access to the file and reopen the report, or deselect the scene attachment to send the description separately.

Review and send

Choose Review diagnostic attachment to inspect the scene and export details. Reports also include Mac details and recent app activity. Then choose Send Report.

The confirmation means your report is queued. Rotato sends it and notifies support when a connection is available; it does not promise that support has already received it. You can close the form after the confirmation.

If the form offers Retry Support Notification, retry that step to queue the support email without submitting the same Sentry report again.

For suggestions about what Rotato should do next, use Help > Give Feedback. For a problem that needs investigation, use Report a Problem.